Terms and Conditions

Welcome to our website.  By using this website you agree to the following terms and conditions. We reserve the right to change these Terms and Conditions at any time. Any changes to the Terms and Conditions can be viewed at izziana@izzianaimage.com.au

Website Usage

The term ‘Izziana Image’, or ‘Izziana Image Consultants’ or ‘us’ or ‘we’ refers to the owners of this website (Izziana Image Consultants, ABN 63 086 701 612).  The term ‘you’ refers to the user of this website.

The information on the pages of this website is for your general use only and it is subject to change without notice.  Your use of any content or materials on this website is at your own risk.  Subject to any terms implied by law, Izziana Image Consultants accepts no responsibility for any loss, damage, cost or expense (whether direct or indirect) incurred by you as a result of any error, omission, misuse or misrepresentation in any information on this site. It is your responsibility to check that any products, services or material available through this website meet your particular needs and requirements.

This website may also include links to other websites.  These links are provided for your reference and do not indicate that we endorse the websites.  We have no responsibility for the information on the linked websites.

Privacy Policy

We are committed to protecting your privacy.

When ordering products online you will be asked to provide your name, address, phone number and email address.  When contacting us online you will be asked to provide your name, email address and postcode.  We collect this information to process your order, better understand your needs and to provide you with the best possible service.

All online payments are processed through PayPal, which is a secure system.  We do not receive your credit card details.

We may send emails about new products, offers or other information we think you might find useful.  From time to time we may also use your information to contact you for market research purposes.  We may contact you by phone or email and we only use this information to improve our services and products.

You can check the information that we hold about you by emailing us. If you find any inaccuracies, please contact us as soon as possible and we will either correct it or delete it.

We do not share your information with third parties; it will not be sold, rented, disclosed or loaned.

We may track the patterns of visitors to our site, including date, length of time on our site and website you came from.  This can include the use of ‘cookies’ which you can choose to accept or decline.  You can usually modify your browser if you wish to decline cookies. This information is used for the purposes of gauging trends and traffic to our website and helping us provide you with a better website.

Copyright

Unless otherwise stated Copyright and the information on this site is owned by Izziana Image Consultants.  All rights reserved.  Except as permitted under the Copyright Act 1968 (Cth) or any other applicable law no part of this site may be otherwise reproduced, duplicated, sold, resold or exploited unless expressly permitted by Izziana Image Consultants.

Payment

In order to make a purchase, you will be required to provide your personal details, including your real name, phone number, e-mail address and other requested information as indicated. All orders are subject to availability and items in your shopping basket are not reserved and may be purchased by other customers.

Once you are ready to purchase, you will be redirected to the PayPal site to proceed with payment.  Your total order value is shown on the top of the page.  If you don’t have a PayPal account, you can easily set one up via PayPal.  Once you complete your payment information, an email will then be sent to you confirming your order.

All prices are in Australian Dollars $AUD.

Delivery

Orders are processed once payment is received.  The products are sent to the address given when you made your order. We aim to dispatch all deliveries within 3 working days. If you do not receive your order in the following times, please contact us.

Within Australia

Orders are sent via express post through Australia Post or by courier as they can be tracked and are more secure. Deliveries are made during business hours and need to be signed for on delivery.  Please ensure you provide an appropriate address.  Delivery time is 4 to 7 business days.

International Orders

International orders are sent through Australia Post.  They are tracked for added security.  Order delivery time is approximately 7 to 14 days. The shipping cost of your order will be quoted on your order total as the price depends on size, weight and destination of your order.

Return Policy

Our aim is to provide you with a great shopping experience and great service. Please choose your products carefully as they cannot be refunded if wrongly chosen.

If a product is faulty or significantly different to what was shown, you are entitled to a refund or exchange provided the product is returned within 2 weeks of purchase.

We will exchange an item or provide a credit note valid for 2 weeks from the purchase date.

All products purchased are subject to a 7 day return policy.  All returns are subject to:

  • Contacting Izziana Image Consultants email izziana@izzianaimage.com.au) stating the product and reasons for the return
  • Returning the products within 7 days of receipt
  • Once the request is approved, the price of the returned goods will be credited via original method of payment.  Postage and handling charges are not refunded
  • Products must be returned in the same condition in which they were received.  They must be unworn or otherwise unused and in a re-saleable condition. Please carefully package the product and send it back via registered post with a copy of your receipt to:

Izziana Image Consultants
PO Box 6295 UNSW
Sydney, NSW, 1466

  • Please note that any additional costs incurred as a result of currency conversions will not be refunded and are the responsibility of the customer

Cancellation of Consultations and Appointments

We understand that there are times where everyone needs to change the dates of their consultations, however to ensure you get the most out of your consultation we limit the number of places in each session. From the time your booking is confirmed we hold a place for you and this means that should someone else want to book in for the same time, we may not be able to accommodate their request.

When booking your consultation, please consider your dates carefully as you may be charged a cancellation fee if you are unable to make your appointment. It is also important that you arrive on time to your consultation as we set aside specific time for you.

  • For cancellations made up to 5 days prior to the consultation, we will either re schedule your appointment or refund your deposit
  • For cancellations made 5-2 days before your consultation, we can only refund your deposit if we are able to find someone to take your place
  • For cancellations received within 48 hours of the consultation, we are unable to refund your deposit

Gift Voucher Usage

By accepting and using an Izziana Image gift voucher, you are agreeing to the following Terms and Conditions.  Please read them carefully and keep a copy for your records.

  • To take advantage of your gift voucher, please contact us at izziana@izzianaimage.com.au.  We will organise your appointment details
  • Please let us know you are using an Izziana Image gift voucher when making your booking
  • All booking times are subject to availability and a minimum of 5 days booking notice is required
  • When booking your consultation, please consider your dates carefully as there is a limit of one date change per gift card.  We understand that there are times where everyone needs to change the dates of their appointments, however to ensure you get the most out of your appointment we limit the number of places in each session
  • Our gift vouchers are valid for 6 months from date of purchase
  • Gift vouchers must be presented at your consultation
  • No cash refunds will be given if your product or service is less than your gift voucher; however the balance maybe used towards a future purchase
  • The gift voucher has no cash value and is not redeemable for cash
  • Lost gift vouchers will not be replaced
  • Your gift voucher cannot be used in conjunction with any other offer

If you have any questions or comments on any of our terms and conditions please email us on izziana@izzianaimage.com.au